Route One Recruitment is working exclusively with a leading software system provider based in Mansfield, Nottinghamshire. Due to continued success they are now looking to recruit another 1st Line Support / 2nd Line Support Technician to join their existing support department.
As a 1st Line Support / 2nd Line Support Technician your main responsibilities will be to provide remote technical support from incident resolution to escalation, call logging and working towards service level agreements. It is essential that you have a friendly, outgoing approach towards both customers and other members of staff. Also, from time to time you may be expected to provide on-site support for new projects and installations.
To be considered for this opportunity – you must have a good general understanding of IT and have a genuine passion for IT support. Any Helpdesk or technical customer support experience would be beneficial, however for the 1st Line role it isn’t essential.
In return, our client is looking to pay a basic salary of £14,000 – £18,000 depending on level and experience. We’ve worked with this client for a long time and we know they are well positioned to offer ongoing support and training, as well as lots of opportunities to develop and progress your career.
So if you are a proven 1st Line Support Technician looking for a 2nd Line role, or a Graduate/School Leaver looking for your first opportunity in IT, apply now to be immediately considered.
Route One Recruitment – Sales Recruitment | Customer Service Recruitment | IT Recruitment
£14,000 - £18,000